Operations Manager

Location : Nampula, Mozambique

About the role : The Operations Manager at Sun King will perform a variety of duties that basically revolves around the overall supply chain functions [Imports, Exports, Procurement, Warehousing (inbound / outbound), Inventory Management, Last Mile Distribution] and Team Management. They will own all Operations KPIs to ensure the company's overall goals are met. Department Operations Employment Type Permanent - Full Time Location Mozambique Workplace type Onsite Reporting To Head of Africa Operations

What you will be expected to do :

• Team management : Driving professional growth within the team, mentoring / coaching people to develop valuable skill sets, assess teams’ training needs and facilitate / arrange training as needed and driving development and continuous improvement within the operations team. Driving operational efficiency through meeting KPIs including inventory turnover rates, zero stock outs, inventory accuracy, procurement TATs, imports clearance and ensuring transportation / warehousing / procurement and departmental costs are within budget.
• Inventory planning :   Monitoring the inventory needs and coordinating with the sales team and escalating to relevant teams as needed in order to meet business needs and timelines.
• Inventory management : Overseeing inventory management to ensure optimized inventory levels and safekeeping of stock, lean stock keeping in risk areas out of central warehouse, inventory audits both at central / retail stock points.
• Last mile distribution process management :   Working with operations team as well as cross functional departments to design and implement efficient processes for the last mile distribution of our Easy Buy Direct business; Overseeing the process of product removals and completeness of reverse logistics kits.
• Operational Risk Management :   Identifying key operational risks and implementing formal root cause and corrective action programs.
• Systems and process design :   Coordinating with technology teams to ensure company systems including applications meet Operational needs. Driving operations’ process documentation / measurement / improvements.
• Monitoring of trade regulations :   Closely monitoring any changes in tax / duty and escalating accordingly.
• Partnership Management :   Liaising with operations team customers’ (internal and external) to ensure delivery needs are met on time and accurately.
• Maintaining a procurement policy for use in-country.
• Any other duties as assigned by the line manager.

You might be a strong candidate if you have :

What we offer (in addition to compensation and statutory benefits) :

An open-minded, partnership culture made up of talented colleagues who are passionate by the need of innovation towards profound impact on people and the planet.

A truly multicultural experience : you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.

Structured, tailored learning and development programs that help you become a better mentor, manager, and professional through the Sun Center for Leadership.

We place great importance on sustaining a diverse, inclusive work environment.

We believe that innovation and learning comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining a broad workplace requires conscious effort and is a continuous journey, not an end-state.

Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV / AIDS status, or disability.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month. Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash. Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.

Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter. From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.

Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.