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Check In Service Agents

PRIAfungi, Mozambique

Há 23 dias

Descrição da vaga

Overview

We are recruiting!

Our client in Afungi is looking for Check in Service Agent to join their team for a job vacancy within the Air Transport Sector.

Responsibilities

Check-in Services : Greet passengers, verify travel documents (e.g., passports, visas, tickets), issue boarding passes, and assist with seat assignments and check-in procedures.
Booking Management : Process flight reservations, cancellations, and itinerary changes using airline reservation systems.
Customer Assistance : Respond to passenger inquiries regarding flight schedules, routes, baggage policies, and airport facilities. Resolve issues related to delays, cancellations, or lost / damaged luggage.
Baggage Handling : Check and tag luggage, ensure compliance with weight and size restrictions, and coordinate with ground crew for efficient baggage transport.

Requirements :

Education : Minimum of a secondary school certificate (e.g., Grade 12 or equivalent). A diploma or degree in customer service, hospitality, tourism, or business administration is preferred

Experience : Previous experience in Check-in Services is a plus.

Technical Skills : Proficiency in computer use, including airline reservation systems, email, and basic office software (e.g., spreadsheets, word processing). Familiarity with airport management software is a plus.

Language Skills : Fluency in English and Portuguese is highly desirable due to the international and regional context of Afungi Airport. Knowledge of additional languages (e.g., Swahili or French) is an advantage.

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In • Afungi, Mozambique