Import Clerk

Import Clerk

The first MSC agency in Mozambique was foundedin 1995. Since then, MSC Mozambique has expanded to cover the country’s three main ports of Maputo, Beira and Nacala. Today, we have more than 130 employees based in our offices in Maputo, Beira and Nacala, in addition to our depot and warehouse in Beira.
We offer global network coverage as well as local market knowledge. Our services further extend along the logistic corridors to the neighbouring countries of Malawi, Swaziland, Zimbabwe, Zambia, South Africa and the Democratic Republic of Congo. Through the work of our dedicated teams of experts and the support of our valued clients, MSC has become the leading container shipping line in the country and a dominant force on the inland transportation corridors that connect Mozambican ports to the region.

About the Role

Role Summary
Import/Export Clerk plays a key part in ensuring the accurate processing of import and export documentation, smooth cargo flow, and excellent customer service in line with company policies and international shipping standards.
The Import/Export Clerk is responsible for supporting end‑to‑end import and export operations by managing documentation, coordinating shipments, updating operational systems, and liaising with customers, terminals, and internal stakeholders. The role requires strong attention to detail, compliance with procedures, and the ability to operate efficiently in a fast‑paced shipping and logistics environment.

Key Responsibilities

- Handle import and/or export documentation in compliance with internal procedures and regulatory requirements
- Coordinate bookings, cargo movements, and customer requests
- Capture, verify, and update shipment data in operational systems accurately and on time
- Liaise with customers, terminals, authorities, and internal departments to ensure smooth operations
- Ensure completeness, accuracy, and proper filing of all physical and electronic documents
- Support periodic reporting and operational follow‑ups as required

Skills & Competencies

- Good command of English and Portuguese (spoken and written)
- Strong attention to detail and high level of accuracy
- Ability to manage multiple tasks and meet deadlines
- Good communication and interpersonal skills
- Problem‑solving mindset and ability to work proactively
- Basic to intermediate knowledge of Excel and other computer tools

Qualifications & Experience
- High School Diploma (Diploma or Degree in Logistics, Shipping, or related field is an advantage)
- 2 to 3 years’ experience in shipping, logistics, port, terminal, or customer service operations
- Previous exposure to import/export documentation and operational processes
- Experience with operational systems and reporting tools is an advantage

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.