Vagas_Staff_Managed Services

Back-office Staff - Business Process Outsourcing (Managed Services)

Location: Maputo

We work with several clients in several projects and we are seeking a diligent and organized Back Office member to join our Viseu team.

The Back Office Staff will be responsible for a variety of activities and tasks to ensure operation of our projects:

Your Key Responsibilities:

• Execute tasks and activities signeted according with rules, process, procedures and legislation; depending of the project the Back Office member will be assigned the activities main change and can be:Maintain, update, and manage databases and records with accuracy and confidentiality;Record data in the systems from information received in different formats;Prepare, organize, and file documents in both digital and physical formats;Received, interpret, solve and answer to client requisition, such as claims, doubts, demands, etc;Generate regular reports and summaries;Make Outbound phone calls to collect or confirm information;Conduct online investigation to create entities profiles; Track and manage office supplies and equipment, ensuring optimum inventory levels are maintained.Ensure all company policies, procedures, and regulatory requirements are adhered to.Monitor and ensure the quality of data and processes, identifying and addressing any discrepancies or issues promptly.Assist in the development and implementation of new processes and procedures to improve efficiency and productivity.Provide support for special projects and initiatives as needed.Collaborate with other departments to ensure seamless communication and coordination.Participate in training and development programs to stay updated with industry trends and best practices.Provide administrative support to senior management as required.

Skills and Attributes for Success:

• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Proficient in MS Office (Word, Excel, Outlook).
• Good communication skills, both written and verbal.
• Ability to work independently and as part of a team.Ability to cope with stress and adversity, maintaining a positive attitude and performance under pressure.
• Ability to adjust to new situations and challenges with flexibility and openness.

To Qualify for the Role, You Must Have:

• Education: technical and professional - accounting and auditing ; additional qualifications in Office Administration or related fields are a plus.
• Experience: Previous experience in a back office or administrative role are welcome (not mandatory)
• Strong knowledge of back-office functions and processes.
• Fluency in English, capacity to understand and execute tasks; proficiency in Portuguese is an advantage.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a remuneration package commensurate with your work experience. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around;
• Opportunities to develop new skills and progress your career;
• Hybrid work regime, in accordance with autonomy and project maturity phase

Here at EY, you'll have the chance to build a truly exceptional experience. We'll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you'll develop the skillsets you need to stay relevant today and in the future – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.